Trade Treasury Payments

Becoming AI-first, with the human still in the loop

Trade Treasury Payments

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0:00 | 11:11

The conversation with Karol Leszczyński, Product Development Manager at Comarch, explores how a technology provider approaches AI within its own walls before taking it to clients. Leszczyński reflects on the internal education needed to roll out AI across different professions, from developers to analysts, and explains why Comarch built a company wide certification programme rather than leaving adoption to chance.

Across the discussion, Leszczyński shares a grounded view of automation's limits, noting that even as AI closes the gap on invoice reconciliation, the final decision stays with a person. As the industry moves toward real time expectations, he outlines the challenge ahead: building conversational, instant systems while keeping human judgement at the centre of the process. This episode offers a clear, practical perspective on where factoring technology is heading next.